Cancellation charges will apply when:

• Cancellations are made with less than 1 hours’ notice prior to the dispatch of the vehicle for Sedans, SUV’s or People Mover bookings within the metropolitan area.
• Cancellations are made with less than 24 hours’ notice for minibuses, buses or coaches (8 seats and above).
• Bookings where the passengers fail to arrive or make contact with the chauffeur or GF Limousines
• Stricter cancellation policies may apply to any of the above, however will be advised to you at the time of booking and will supersede the above policies.

Special Cancellation Policy applies for Weddings and Events.

As-Directed or Hourly Booking Cancellation Terms:

Full charges will apply when cancelling a Mini-bus or a Bus/Coach booking within 24 hours from the scheduled pick-up time

Full charges will apply when cancelling a Sedan, SUV or a People Mover booking less than 12 hours prior to the scheduled pick-up time

50% charge applies when cancelling a Sedan, SUV or a People Mover booking between 12 hours and 24 hours prior to the scheduled pick-up time

Please note that the above terms and conditions are subject to change and are binding upon acceptance of our services. By engaging our services, you agree to comply with these terms and conditions.

A 25% Surcharge applies for all vehicle type bookings that begin between midnight and 04:59hrs.
If a booking begins prior to midnight and continues past midnight, the portion of the journey that continues past midnight will incur the 25% surcharge.

*Certain contracts or rate schedules may contain different terms to those listed above. The terms contained within valid and current contracts and/or rate schedules will supersede the above terms with respect to After Hour Surcharges.

As GF Limousines is classified as a pre-booked service, there is an expectation under the law that there is sufficient notice for a child restraint to be fitted, unlike the nature of taxi services.

Therefore, all children under the age of 8 years must be seated in a Baby Capsule, Baby Seat or Booster Seat as determined by Australian Law.

There is a standard $30 relocation and fitting fee for baby capsules, baby seats and booster seats per booking – not per seat.

$30 fee will be charged for the supply of trailers attached to appropriate vehicles.

If you are travelling with a lot of luggage, please discuss this with our reservations team to ensure the appropriate vehicle and trailer is allocated to your transfer.

If a vehicle and trailer arrive and your luggage does not fit, and the capacity was not discussed prior, you will be required to book an additional taxi service to move all remaining luggage at your own cost.

GF Limousines is not liable for additional charges relating to luggage capacity being exceeded.

Trailers cannot be fitted to the below vehicle types:

• Sedans
• SUVs